Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real-life examples from APQC research,…
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After numerous mergers and acquisitions, the Dentsu Aegis Network UK found it had multiple processes, for the Media line of business, that lacked consistency across the…
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Data and Measures|
2020 Process & Performance Management Priorities & Challenges: Comparison by Role
In December of 2019, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2020. This…
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Presentation Slides|
How Digital Transformation Helps Utilities Drive Better Performance
A global energy transition is creating change—opportunities and challenges on multiple fronts across the industry value chain. As utility organizations face the future and…
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Webinars & Videos|
How Digital Transformation Helps Utilities Drive Better Performance
A global energy transition is creating change—opportunities and challenges on multiple fronts across the industry value chain. As utility organizations face the future and…
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Data and Measures|
2020 PPM Priorities & Challenges: Manufacturing vs. Services Sector
In December of 2019, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2020. This…
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Reports & White Papers|
2020 Process & Performance Management Priorities & Challenges Survey Report
In December of 2019, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2020. This…
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This case study explores how TechnipFMC created a federated governance structure for digital transformation with a central digital team, an executive steering committee, and…
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Case Study|
Securing Alignment in Enterprise Resource Planning and IT Transformations: Cargill Case Study
Faced with an infrastructure of fragmented aging legacy systems, Cargill needed to find a way to effectively implement organizational-wide Enterprise Resource Planning (ERP)…
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This infographic is based on findings from APQC's 2019 Process and Performance Management Challenges and Priorities Survey and explores the top challenges in key components…
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Business owners and IT leaders have clear responsibilities in launching and maintaining IT applications. In this PPM conference summary, Phillip Seawright of TriCorps…
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Presentation Slides|
Program Management Office: Simple PCF Drawings to Improve the Marriage Between IT and the Business
Business owners and IT leaders have clear responsibilities in launching and maintaining IT applications. In this PPM conference presentation, Phillip Seawright of TriCorps…
Measure Spotlight Results
(1 - 5 of 715 Results)Number of end users serviced by the IT function per IT function FTE
Number of IT FTEs that perform the process group "deliver and support information technology services" per $1 billion revenue
Number of IT FTEs that perform the process group "deploy information technology solutions" per $1 billion revenue
Number of IT FTEs that perform the process group "develop and maintain information technology solutions" per $1 billion revenue
Number of IT FTEs that perform the process group "develop and manage IT customer relationships" per $1 billion revenue
