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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Information Technology Knowledge Management Reset Filters

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Measure Spotlight Results

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IT budget, excluding depreciation/amortization, as a percentage of revenue

Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs

Total cost, excluding overhead cost, for the business entity's knowledge management program per $1,000 revenue

Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue

Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
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