Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Ask usResource Results
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Organizations today have a variety of tools at their disposal to measure employee satisfaction and loyalty, but none of them come close to the simplicity of Employee Net…
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With the widespread move to remote and hybrid work, employers should consider the potential benefits and known risks of electronically monitoring employees, key practices,…
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Globalization, the gig economy, and the widespread move to remote work have limited many managers’ views into what, exactly, their direct reports are up to on a day-to-day…
Measure Spotlight Results
(1 - 5 of 79 Results)Cycle time in calendar days to fulfill an ad hoc information request
Number of business entity employees per FTE that performs the process group "manage employee information"
Percentage of employees with access to Employee Self-Service (ESS) system
Percentage of managers with access to Manager Self-Service (MSS) system
Number of FTEs that perform the process group "manage employee information" per $1 billion revenue
