Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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According to our research, nearly 90% of organizations feel the process management discipline must change to stay relevant in today’s business. There is a growing…
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According to our research, nearly 90% of organizations feel the process management discipline must change to stay relevant in today’s business. There is a growing…
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Integrating Functions for Operational Excellence
In many organizations employees are driven to meet individual, team, or functional objectives without understanding how this supports organizational objectives and what…
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Presentation Slides|
What's Keeping your Peers Up at Night?: 2017 Process and Performance Management Challenges (Slides)
In December 2016, APQC's process and performance management group conducted an annual survey to understand the common challenges and priorities of practitioners in 2016, and…
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Webinars & Videos|
What's Keeping your Peers Up at Night?: 2017 Process and Performance Management Challenges
In December 2016, APQC's process and performance management group conducted an annual survey to understand the common challenges and priorities of practitioners in 2016, and…
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Data and Measures|
2017 Process and Performance Management Priorities and Challenges in the Professional Services Industry
In December of 2016 APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in the professional…
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Data and Measures|
2017 Process and Performance Management Priorities and Challenges: Manufacturing versus Services Organizations Survey Summary
In December of 2016 APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in 2017. This summary…
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Data and Measures|
2017 Process and Performance Management Priorities and Challenges: Survey Summary
In December of 2016 APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in 2017. This summary…
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On January 21, 2016, APQC's Holly Lyke-Ho-Gland, research program manager and process and performance management subject-matter expert, revealed the eye-opening results of…
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On January 21, 2016, APQC's Holly Lyke-Ho-Gland, research program manager and process and performance management subject-matter expert, conducted a webinar that revealed the…
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Webinars & Videos|
What's Keeping Your Peers Up at Night?: 2016's Process and Performance Management Challenges
In December 2015, APQC's process and performance management group conducted an annual survey to understand the common challenges and priorities of practitioners in 2015, and…
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Presentation Slides|
What's Keeping Your Peers Up at Night?: 2016's Process and Performance Management Challenges
In December 2015, APQC's process and performance management group conducted an annual survey to understand the common challenges and priorities of practitioners in 2015,…
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Collections|
Overviews from APQC's 2015 Process Conference
APQC hosted its Annual Process Conference on October 29-30, 2015, in Houston. This year’s event—titled Accelerating Business Performance and Driving Customer Value…
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Data and Measures|
2016 Process and Performance Management Priorities and Challenges: Manufacturing vs. Services Organizations Summary
In December of 2015, APQC surveyed over 200 process and performance management practitioners to understand their common challenges and priorities for 2016. This summary…
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Data and Measures|
2016 Process and Performance Management Priorities and Challenges: Survey Summary
In December of 2015, APQC surveyed over 200 process and performance management practitioners to understand their common challenges and priorities for 2016. This summary…
