Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Teacher Licensing at Kansas State Department of Education: Quick Process Saves Agency Time and Money
While many organizations engage in strategic planning not all are satisfied with how the strategic plan is created and then implemented. The Kansas State Department of…
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Presentation Slides|
Sample Capability Models, Process Flows, and a Capability Profile for Broward County Public Schools
Broward County Public Schools in Florida utilized the Master Planning for Innovation (MPI) methodology to create capability models, process flows, and a capability profile…
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Presentation Slides|
Evaluate and Procure Curricular Resources in St. Louis School
Using the Master Planning for Innovation (MPI) methodology, St. Louis Public Schools created a SIPOC and action plan for the process "Evaluate and Procure Curricular…
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Collections|
2017 Putting the PCF into Action
A process framework is a tool organizations use to support their process management efforts. The most common reason that people use process frameworks is to help them…
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In 2017 APQC conducted its biannual PCF survey and compiled a series of case studies to understand how organizations leverage the PCF and identify how they can overcome some…
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Articles|
Common Uses of Frameworks
The most common reason that people use process frameworks is to understand how processes relate to each other by grouping them into a classification structure. This, in turn,…
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Reports & White Papers|
Best Practices in Process Frameworks
The most common reason that people use process frameworks is to understand how processes relate to each other by grouping them into a classification structure. This, in turn,…
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Collections|
2015 Putting the PCF into Action
In the first quarter of 2015, APQC surveyed 189 business excellence practitioners to understand why organizations and individuals use its Process Classification Framework ® …
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Collections|
2014 BE Webinars
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Overviews from APQC's 2014 Process Conference
APQC hosted its Annual Process Conference on October 16-17, 2014, in Houston. This year’s event was titled Breaking Barriers to Change with Quality-Driven Processes. The…
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Presentations from APQC's 2014 Process Conference
APQC hosted its Annual Process Conference on October 16-17, 2014, in Houston. This year’s event was titled Breaking Barriers to Change with Quality-Driven Processes. The…
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Collections|
Overviews from APQC's 2013 Process Conference
APQC’s Process Conference brings together leaders and practitioners who are leading process management efforts. This collection contains overviews of presentations from APQC…
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Collections|
Presentations from APQC's 2013 Process Conference
APQC’s Process Conference brings together leaders and practitioners who are leading process management efforts. This collection contains presentations from APQC's 2013…
