Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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End-to-End Process Maps and Measures
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
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2021 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For…
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2020 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For…
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APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
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Tools & Templates|
APQC's Seven Tenets of Process Management Interactive Framework
This interactive framework guides you towards the best approach to improving your business process management with detailed definitions and process steps for each of APQC's…
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In 2017 APQC conducted its biannual PCF survey and compiled a series of case studies to understand how organizations leverage the PCF and identify how they can overcome some…
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Articles|
Common Uses of Frameworks
The most common reason that people use process frameworks is to understand how processes relate to each other by grouping them into a classification structure. This, in turn,…
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Reports & White Papers|
Best Practices in Process Frameworks
The most common reason that people use process frameworks is to understand how processes relate to each other by grouping them into a classification structure. This, in turn,…
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2015 Putting the PCF into Action
In the first quarter of 2015, APQC surveyed 189 business excellence practitioners to understand why organizations and individuals use its Process Classification Framework ® …
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APQC's Seven Tenets of Process Management℠ consistently form the foundation for successful process management programs and initiatives. If leaders focus on building strengths…
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APQC's Seven Tenets of Process Management℠ consistently form the foundation for successful process management programs and initiatives. If leaders focus on building strengths…
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APQC's Seven Tenets of Process Management℠ consistently form the foundation for successful process management programs and initiatives. If leaders focus on building strengths…
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Reports & White Papers|
Improving Process Management Maturity: The Role of the Seven Tenets of Process Management
APQC’s Seven Tenets of Process ManagementSM consistently form the foundation for successful process management programs and initiatives. If leaders focus on building…
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Join APQC's Holly Lyke-Ho-Gland, process and performance management research program manager, and Sarina Paul, former group general manager of quality and operational…
