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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Overviews from APQC's 2018 Process and Performance Management Conference
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Collections
Presentations from APQC's 2018 Process Performance Management Conference
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Integrating Functions for Operational Excellence
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2017 Process and Performance Management Priorities and Challenges
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Presentation Slides
What's Keeping your Peers Up at Night?: 2017 Process and Performance Management Challenges (Slides)
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Webinars & Videos
What's Keeping your Peers Up at Night?: 2017 Process and Performance Management Challenges
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Data and Measures
2017 Process and Performance Management Priorities and Challenges in the Professional Services Industry
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Data and Measures
2017 Process and Performance Management Priorities and Challenges: Manufacturing versus Services Organizations Survey Summary
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Data and Measures
2017 Process and Performance Management Priorities and Challenges: Survey Summary
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2016 Process and Performance Management Webinars
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Process Classification Framework
2.0 Develop and Manage Products and Services Definitions and Key Measures PCF version 7.0.4
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2016 Process and Performance Management Challenges and Priorities
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Data and Measures
Organizational Agility and Strategic Planning Survey Summary
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Articles
Dodging Icebergs: Why Organizational Agility Matters in 2016 (Podcast Summary)
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Podcasts
Dodging Icebergs: Why Organizational Agility Matters in 2016
Featured Resources
Staff Selections
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Reports & White Papers
Optimizing the End-to-End Order-to-Cash Process
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Articles
Benchmarking Fundamentals
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Articles
What is Social Learning?
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Articles
Uncollectable Balances as a Percentage of Revenue
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Infographics
Content and Collaboration in Microsoft 365
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Collections
Understanding Procurement Benchmarks and Best Practices
