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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections
Overviews from APQC's 2018 Process and Performance Management Conference (Collection)
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Collections
Presentations from APQC's 2018 Process Performance Management Conference (Collection)
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Collections
Integrating Functions for Operational Excellence (Collection)
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Webinars & Videos
What's Keeping your Peers Up at Night?: 2017 Process and Performance Management Challenges (Webinar)
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Presentation Slides
What's Keeping your Peers Up at Night?: 2017 Process and Performance Management Challenges (Slides)
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Data and Measures
2017 Process and Performance Management Priorities and Challenges in the Professional Services Industry
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Collections
2017 Process and Performance Management Priorities and Challenges (Collection)
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Data and Measures
2017 Process and Performance Management Priorities and Challenges: Manufacturing versus Services Organizations Survey Summary
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Data and Measures
2017 Process and Performance Management Priorities and Challenges: Survey Summary
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Process Classification Framework
2.0 Develop and Manage Products and Services Definitions and Key Measures PCF version 7.0.4
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Data and Measures
Organizational Agility and Strategic Planning Survey Summary
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Articles
Dodging Icebergs: Why Organizational Agility Matters in 2016 (Podcast Summary)
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Podcasts
Dodging Icebergs: Why Organizational Agility Matters in 2016 (Podcast)
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Articles
What's Keeping Your Peers Up at Night?: 2016's Top Process and Performance Management Challenges (Webinar Wrap-Up)
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Articles
What's Keeping Your Peers Up at Night?: 2016's Process and Performance Management Challenges (Q&A Summary)
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
