Resource Library

Understanding Knowledge Management Events

Events are a great way to engage employees in knowledge management (KM). This article condenses the most important and enduring best practices for KM events identified by…

Understanding Mentoring and Peer-Based Knowledge Transfer

Mentoring and peer-based knowledge transfer are two of the most direct ways to transfer knowledge. This article condenses APQC's most important enduring best practices for…

Building Bridges to the Business: Interview with Cindy Hubert

In the ever-evolving business world, fundamental KM practices such as close collaboration and partnership with the business and measuring KM's business impact never go out of…

KM Event Types: Pros and Cons

Events are a great way to engage employees in knowledge management (KM). This tool includes pros, cons, requirements, and case examples for various types of KM.

Plan Your KM Party Like A Pro

Events are a great way to engage employees in knowledge management (KM). This infographic includes pros and cons for KM events identified by APQC.

Combine Process and Knowledge to Enhance Productivity and the Employee Experience

Busy but not productive: it is the feeling that everyone dreads. At APQC's 2022 PPM and KM Conference, APQC’s Holly Lyke-Ho-Gland and Cindy Hubert led a general session on…

Six Core Capabilities for Resilence: Q&A

In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…

Reverse Engineering Organizational Resilency

In the wake of black swan events like COVID-19, leaders see building organizational resilience as an urgent priority. But it’s one thing to throw around “resiliency” as a…

Six Keys to Organizational Resiliency

In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…

Reverse Engineering Organizational Resiliency

In the wake of black swan events like COVID-19, leaders see building organizational resilience as an urgent priority. But it’s one thing to throw around “resiliency” as a…

Supporting Institutional Change Through Employee Engagement and Process Improvement

Developing a culture of business process management in an organization practically unchanged for 40 years is no easy task. Organizations may have some processes documented,…

Giving Counselors and Support Staff Some Love

In this session, Adeeb Barqawi discussed how a large school district ensured that its support staff spent less time on paperwork and more time on what is most important,…

Engaging Employees in Process at Michigan State University

Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face…

Supporting Institutional Change Through Employee Engagement and Process Improvement

Developing a culture of business process management in an organization practically unchanged for 40 years is no easy task. Organizations may have some processes documented,…

Empowering Counselors and Support Staff with ProUnitas

Too often, counselors, social workers, and other support staff are burdened with excessive paperwork and administrivia that prevents them from focusing on what really matters…