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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Selling, general, and administrative (SGA) costs per business entity employee

Percentage of total enterprise costs that are generated by sales, general, and administrative (SG&A) business support functions

Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs

Total cost, excluding overhead cost, for the business entity's knowledge management program per $1,000 revenue

Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
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