Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Organizations today have a variety of tools at their disposal to measure employee satisfaction and loyalty, but none of them come close to the simplicity of Employee Net…
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Tools & Templates|
Check-In Meeting Discussion Guide: Employee Version
This quick-reference sheet will help employees prepare for and participate in performance check-in meetings with their managers.
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Tools & Templates|
Check-In Meeting Discussion Guide: Manager Version
This quick-reference sheet will help managers make sure they hit all the essential points when prepping for and participating in performance check-in meetings with the…
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With the widespread move to remote and hybrid work, employers should consider the potential benefits and known risks of electronically monitoring employees, key practices,…
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Globalization, the gig economy, and the widespread move to remote work have limited many managers’ views into what, exactly, their direct reports are up to on a day-to-day…
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Collections|
HR Customer Satisfaction
This collection features the results of APQC's survey on HR customer satisfaction. From the resources in this collection learn: Which aspects of HR employees are most…
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Data and Measures|
HR Customer Satisfaction Survey Report: Education Industry
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Large Employers
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Generation X (1965-1980)
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Generation Y (1981-1997)
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Software/Technology
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Work from Home
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Do Not Work from Home
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Senior Managers and Above
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Managers
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
Measure Spotlight Results
(1 - 5 of 622 Results)New employees as a percentage of total business entity employees
Selling, general, and administrative (SGA) costs per business entity employee
First contact resolution rate for your HR service center
Number of business entity employees per FTE that performs the process group "recruit, source, and select employees"
Cycle time in days from identifying the need to hire a new employee to approval of the job requisition
