Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Human Capital Metrics of the Month
Each month, APQC features a metric (cost, productivity, efficiency, cycle time, or supplemental) from our Open Standards Benchmarking® human capital management research. This…
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For many organizations, 2024 has been a year of cost containment in which all expenses are being scrutinized for potential cuts. As a non-revenue generating function, human…
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Recent years have seen unprecedented levels of transformation and disruption in the global business environment. Technological advances, a shift to remote work, and the…
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Making Change Management Mindful
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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KM Essentials: Change Management
Change management can be described as the ability to proactively manage the “people side” of change and minimize resistance by using standard processes and approaches to help…
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Infographics|
What’s the Best Structure for an L&D Function?
Organizations are always looking for ways to cut costs and increase the bottom line. As a non-revenue generating function, learning and development (L&D), is a common target…
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Tools & Templates|
Organizational Learning Needs Analysis: Learning Stakeholder Interview Guide
An organizational learning needs analysis is a formal assessment of all the learning needs that an organization has. It is typically conducted by the learning and development…
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An organizational learning needs analysis is a formal assessment of all the learning needs that an organization has. It is typically conducted by the learning and development…
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Tools & Templates|
Organizational Learning Needs Analysis: Results Summary Template
An organizational learning needs analysis is a formal assessment of all the learning needs that an organization has. It is typically conducted by the learning and development…
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Tools & Templates|
Organizational Learning Needs Analysis: Capability Gap Worksheet
An organizational learning needs analysis is a formal assessment of all the learning needs that an organization has. It is typically conducted by the learning and development…
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Collections|
Blueprint for Success: Training & Development
This collection contains content from APQC's benchmarking and best practices research on training and development.
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Reports & White Papers|
The Talent Acquisition Technology Revolution: Inside the Practices of Recruiting Top Performers
Advanced technology is revolutionizing the way recruiters and talent strategists work. Technologies like automation and analytics, which have already been in use for some…
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This collection contains resources to help organizations improve recruiting and talent acquisition.
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Data and Measures|
Bridging the Gap: Exploring Change Management Practices in KM: KM Maturity Level Comparison
In June 2024, APQC conducted a rapid poll survey to examine how change management plays a vital role in knowledge management (KM). Year after year, change management remains…
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Data and Measures|
Bridging the Gap: Exploring Change Management Practices in KM: Role Level Comparison
In June 2024, APQC conducted a rapid poll survey to examine how change management plays a vital role in knowledge management (KM). Year after year, change management remains…
Measure Spotlight Results
(1 - 5 of 622 Results)New employees as a percentage of total business entity employees
Selling, general, and administrative (SGA) costs per business entity employee
First contact resolution rate for your HR service center
Number of business entity employees per FTE that performs the process group "recruit, source, and select employees"
Cycle time in days from identifying the need to hire a new employee to approval of the job requisition
