Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Customer Service Practices: Comparison by Revenue
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Data and Measures|
Customer Service Practices: Comparison by FTEs
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Data and Measures|
Customer Service Practices: Comparison by Business Model
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Collections|
Customer Service Practices Reports
APQC conducts research on marketing business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Data and Measures|
Customer Service Practices: Financial Services/Banking Industry Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Data and Measures|
Customer Service Practices: Cross-Industry Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Data and Measures|
Customer Service Practices: Consumer Products/Packaged Goods Industry Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Data and Measures|
Customer Service Practices: Petroleum/Chemical Industry Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Data and Measures|
Customer Service Practices: Industrial Products Industry Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Data and Measures|
Customer Service Practices: Europe, Middle East, and Africa (EMEA) Region Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Data and Measures|
Customer Service Practices: Asia-Pacific (APAC) Region Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Data and Measures|
Customer Service Practices: North and South America Region Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Data and Measures|
Customer Service Practices: Retail and Wholesale Industry Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Collections|
Customer Service Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking® in Sales and Marketing and APQC’s Benchmarks on Demand portal, this collection highlights customer service key…
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Tools & Templates|
Interactive Customer Service Tune-Up Diagnostic
In the world of customer service, cost effectiveness, staff productivity, and process efficiency measures are valuable to track. These measurement categories give managers…
Measure Spotlight Results
(1 - 5 of 794 Results)Days sales outstanding
Customer retention rate (3-year)
Customer attrition/churn rate (3-year)
Business entity annual revenue growth
Learning budget per business entity employee
