
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
How Performance Feedback Supports Retention
Emily Davis likes her job, and she’s willing to go above and beyond in her performance. She enjoys connecting with customers and collaborating with her co-workers, with whom…
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As part of APQC’s research into best practices surrounding business process outsourcing, APQC Principal Research Lead Kelley Pruetz interviewed Daryl Wilkes, the director of…
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Webinars & Videos|
How Competing Outsourcers Spur Customer Care Improvements at ASOS- An Interview with Daryl Wilkes
As part of APQC’s research into best practices surrounding business process outsourcing, APQC Principal Research Lead Kelley Pruetz interviewed Daryl Wilkes, the director of…
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At the close of 2024, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2025…
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Presentation Slides|
What to Expect in Process and Performance Management in 2025
At the close of 2024, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2025…
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Data and Measures|
2025 Process and Performance Management Priorities and Challenges: Manufacturing Sector
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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Data and Measures|
2025 Process and Performance Management Priorities and Challenges: Process Management Function
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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Data and Measures|
2025 Process and Performance Management Priorities and Challenges: Corporate Strategy Function
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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Data and Measures|
2025 Process and Performance Management Priorities and Challenges: Transformation Function
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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Data and Measures|
2025 Process and Performance Management Priorities and Challenges: Services Sector
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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Data and Measures|
2025 Process and Performance Management Priorities and Challenges: Software/Technology Industry
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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Reports & White Papers|
2025 Process & Performance Management Priorities & Challenges Survey Report
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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Collections|
Becoming an Effective Finance Business Partner
Business stakeholders have always needed a key point of contact within finance to provide answers and guidance. As the importance of data-based decisions has grown and the…
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Infographics|
Successful Finance Business Partnerships
Business stakeholders have always needed a key point of contact within finance to provide answers and guidance. As the importance of data-based decisions has grown and the…
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Reports & White Papers|
Recruiting and Developing Finance Business Partners
As finance professionals increasingly move from transactional support roles to strategy and data-driven decision-making, APQC finds that the skills needed for finance…