Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC and the Digital Supply Chain Institute (DSCI) examined how 177 organizations are managing and improving their end-to-end order-to-cash (O2C) processes during turbulent…
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Collections|
Transformation in Order-to-Cash
APQC’s research has found end-to-end process management, such as with O2C, to be a best practice to focus on the entire value stream and result in better outcomes, such as…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times - Comparison by Level of Role
Organizations need strong foundational processes in place to help them persevere in times of disruption and rapid change. Today, customers have higher expectations of speed…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times - Region Comparison
Organizations need strong foundational processes in place to help them persevere in times of disruption and rapid change. Today, customers have higher expectations of speed…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times - Revenue Comparison
Organizations need strong foundational processes in place to help them persevere in times of disruption and rapid change. Today, customers have higher expectations of speed…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times in the Aerospace Industry
APQC and DSCI conducted a survey in the fall of 2021 to learn how organizations are handling the order-to-cash (O2C) process in terms of governing, measuring, automating, and…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times in the Automotive Industry
APQC and DSCI conducted a survey in the fall of 2021 to learn how organizations are handling the order-to-cash (O2C) process in terms of governing, measuring, automating, and…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times in the Consumer Products/Packaged Goods Industry
APQC and DSCI conducted a survey in the fall of 2021 to learn how organizations are handling the order-to-cash (O2C) process in terms of governing, measuring, automating, and…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times in the Electronics Industry
APQC and DSCI conducted a survey in the fall of 2021 to learn how organizations are handling the order-to-cash (O2C) process in terms of governing, measuring, automating, and…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times in the Industrial Products Industry
APQC and DSCI conducted a survey in the fall of 2021 to learn how organizations are handling the order-to-cash (O2C) process in terms of governing, measuring, automating, and…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times in the Pharmaceutical Industry
APQC and DSCI conducted a survey in the fall of 2021 to learn how organizations are handling the order-to-cash (O2C) process in terms of governing, measuring, automating, and…
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Reports & White Papers|
Order-to-Cash: Managing for Success in Disruptive Times Survey Report
Organizations need strong foundational processes in place to help them persevere in times of disruption and rapid change. Today, customers have higher expectations of speed…
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In 2021, APQC's Marisa Brown along with DSCI's Kathy Colucci and Zoja Kukic interviewed three leaders from Japan Tobacco International (JTI) about the organization’s order-to…
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The premise of running a business is pretty straightforward: exchange goods or services for payment, and hopefully return a profit. But in reality, it's more complicated than…
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Articles|
Automating Order-to-Cash
Order-to-cash is a critical end-to-end process for every organization. It’s an integral part of the customer experience and essential to the ability to earn revenue for…
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