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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections
Building Your Knowledge Management Capabilities
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Articles
Achieving Excellence with Communities of Practice
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Presentation Slides
An Interactive Conversation with 2020 Excellence in KM Recipients
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Webinars & Videos
An Interactive Conversation with 2020 Excellence in KM Recipients
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Presentation Slides
How to Transfer Knowledge: KM Essentials
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Webinars & Videos
How to Transfer Knowledge: KM Essentials
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Presentation Slides
Managing Knowledge Across the Employee Lifecycle
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Webinars & Videos
Managing Knowledge Across the Employee Lifecycle
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Collections
2019 Knowledge Management Webinars
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Articles
Capturing the Knowledge That Really Matters
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Articles
Combatting Knowledge Hoarding
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Articles
Selling Knowledge Management to Employees
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Articles
Securing and Sustaining Support for Your KM Program
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Tools & Templates
APQC's KM Governance Framework Template
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Articles
How to Use APQC's KM Governance Framework Template
Featured Resources
Staff Selections
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Infographics
Benefits of O2C End-to-End Process Management
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Case Study
Elevating the Candidate Experience at Mercy Hospital Systems
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Case Study
Excellence in Knowledge Management at Capital Group - American Funds Service Group
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Reports & White Papers
Sourcing and Procurement Blueprint for Success
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Webinars & Videos
Tools for Re-Engineering Your Processes
