Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
After explaining the benefits of collaboration across traditional organizational boundaries, this article focuses on the basics of two collaboration structures: communities…
-
This article describes the basics of knowledge retention and transfer. You will learn why organizations need to transfer knowledge, the two main types of knowledge transfer,…
-
Articles|
Getting Started with Content Management
Content management is a structured process to store, deliver, and facilitate access to enterprise content. It includes both curation (creating the right content and putting…
-
Articles|
Getting Started with Knowledge Mapping
Knowledge maps are powerful tools to inventory an organization’s critical knowledge and pinpoint areas that may be at risk. In this article, you will learn how to create and…
-
Infographics|
What Is Knowledge Management?
This infographic explains what knowledge management (KM) is, the business problems it helps solve, and eight common tools and approaches included as part of enterprise KM…
-
Infographics|
Understanding Tacit and Explicit Knowledge
This infographic explains the difference between explicit and tacit knowledge—and why organizations must proactively manage both categories in order to grow and thrive.
-
Communities of practice are the lifeblood of knowledge management (KM). When communities thrive, they provide an invaluable source of learning, collaboration, problem-solving…
-
Collections|
Building Your Knowledge Management Capabilities
APQC's Knowledge Management Capability Assessment Tool measures the maturity of KM programs across 12 capabilities, organized in four groups: Strategy—objectives,…
-
Webinars & Videos|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
-
Presentation Slides|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
-
Webinars & Videos|
How to Transfer Knowledge: KM Essentials
This introductory webinar, part of APQC’s “KM Essentials” series, outlines the basics of knowledge transfer. APQC KM Principal Research Lead Lauren Trees and Executive…
-
Presentation Slides|
How to Transfer Knowledge: KM Essentials
This introductory webinar, part of APQC’s “KM Essentials” series, outlines the basics of knowledge transfer. APQC KM Principal Research Lead Lauren Trees and Executive…
-
Webinars & Videos|
Managing Knowledge Across the Employee Lifecycle
Every employee can benefit from knowledge management, but a new hire will benefit from different KM resources and activities than an expert nearing retirement. In this…
-
Presentation Slides|
Managing Knowledge Across the Employee Lifecycle
Every employee can benefit from knowledge management, but a new hire will benefit from different KM resources and activities than an expert nearing retirement. In this…
-
Collections|
2019 Knowledge Management Webinars
APQC hosts monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, whereas others feature external thought…
Measure Spotlight Results
(1 - 5 of 3648 Results)Number of FTEs that perform the process "establish internal controls, policies, and procedures" per $1 billion revenue
Number of FTEs that perform the process group "manage treasury operations" per $1 billion revenue
Average cycle time in minutes for the organization to concentrate/physically pool cash and establish a daily cash position
Average cycle time in hours for the organization to concentrate/physically pool cash and establish a daily cash position
Total cost of continuing operations as percentage of revenue
