
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
APQC’s KM Communication Plan Template
APQC’s Knowledge Management (KM) Communication Plan Template encourages users to think through how to build awareness, commitment, engagement, and adoption for a given KM…
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Tools & Templates|
APQC's KM Governance Framework Template
This template helps organizations establish the scope, roles, and expectations for three levels of KM governance: an enterprise governance board, business area governance…
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APQC’s Knowledge Management Implementation Roadmap helps organizations create a tactical plan for implementing a KM strategy. It allows KM leaders to translate their…
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Tools & Templates|
APQC’s Knowledge Management Implementation Roadmap Template
APQC’s Knowledge Management Implementation Roadmap helps organizations create a tactical plan for implementing a KM strategy. It allows KM leaders to translate their…
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APQC’s KM Governance Framework Template helps organizations develop a governance plan for their knowledge management (KM) strategies at both the strategic and implementation…
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Collections|
On-Demand Knowledge Management Webinar Collection
In this master collection of on-demand KM webinars, you can access recordings, presentation slides, and summaries from past webinars conducted in 2024, 2023, 2022, 2021, 2020…
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Summaries from APQC’s 2024 Conference
APQC held its annual Process and Knowledge Management Conference in Houston from April 29th to May 2nd, 2024. The conference had a theme of "Connect, Change, Grow," which…
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Tools & Templates|
How to Use APQC’s Knowledge Management Strategic Planning Template
Strategic planning helps knowledge management teams document strategic plans, tie them to business objectives, and share them with stakeholders. This document offers…
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Tools & Templates|
APQC’s Knowledge Management Strategic Planning Template
Use this template to document your strategic plans for knowledge management, tie them to business objectives, and share them with stakeholders.
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Collections|
KM Bridge Builders
APQC’s KM Bridge Builders collection celebrates the contributions of thought leaders and practitioners who are helping to set the stage for future generations of knowledge…
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Zach Wahl, a knowledge management (KM) leader, speaker, author, and podcaster, co-founded one of the world’s largest KM consultancies, Enterprise Knowledge (EK), in 2013…
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Tools & Templates|
Now in the Resource Library: Knowledge Management
APQC's bi-annual "Now in the Resource Library" report (NITRL) provides a comprehensive guide to recently released Knowledge Management (KM) research and content in the…
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Tools & Templates|
Knowledge Management Strategy and Program Development FAQ
This guide answers the questions APQC hears most related to knowledge management (KM) strategy and program development.Related Resources:Knowledge Management FAQCommunities…
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Tools & Templates|
Communities and Networks FAQ
This guide addresses the most commonly asked questions APQC hears about communities of practice, also known as networks.Related Resources:Knowledge Management FAQKnowledge…
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Tools & Templates|
Knowledge Retention & Transfer FAQ
This guide addresses the most commonly asked questions related to knowledge retention and transfer that APQC receives.Related Resources:Knowledge Management FAQKnowledge…