Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2023 Knowledge Management Webinars
APQC hosts regularly scheduled knowledge management (KM) webinars to engage members and foster connections. Some of these events feature internal KM subject matter experts …
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On-Demand Knowledge Management Webinar Collection
In this master collection of on-demand KM webinars, you can access recordings, presentation slides, and summaries from past webinars conducted in 2023, 2022, 2021, 2020, &…
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Tools & Templates|
Knowledge Management (KM) Glossary
In this glossary, you will find definitions of useful terminology related to Knowledge Management (KM). This tool is designed to help you understand some of the key concepts…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
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Building Your Knowledge Management Capabilities
APQC's Knowledge Management Capability Assessment Tool measures the maturity of KM programs across 12 capabilities, organized in four groups:Strategy—objectives, business…
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In a recent webinar, APQC's Darcy Lemons and Lynda Braksiek share insights on how to get started, no matter where you are in your knowledge management journey. In addition,…
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Webinars & Videos|
Back to School Edition: KM Essentials Never Go Out of Style!
In this webinar, APQC's Lynda Braksiek and Cindy Hubert discuss the components of a successful Knowledge Management program. They cover the Knowledge Flow Process Framework,…
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Presentation Slides|
Back to School Edition: KM Essentials Never Go Out of Style!
In this webinar, APQC's Lynda Braksiek and Cindy Hubert discuss the components of a successful Knowledge Management program. They cover the Knowledge Flow Process Framework,…
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Podcasts|
5 Essential Truths to Become a KM Powerhouse
In this podcast, Brittnee Dixon, research manager at APQC, and Cindy Hubert, the executive director of client services at APQC, discuss five truths that can help you achieve…
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Presentation Slides|
How to Leverage APQC's KM Maturity Assessment
In this webinar, APQC's Darcy Lemons and Lynda Braksiek provide an overview of APQC's Knowledge Management Capability Assessment Tool and the process for getting started…
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Webinars & Videos|
How to Leverage APQC's KM Maturity Assessment
In this webinar, APQC's Darcy Lemons and Lynda Braksiek provide an overview of APQC's Knowledge Management Capability Assessment Tool and the process for getting started…
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Tools & Templates|
Now in the Resource Library: Knowledge Management
Updated in April 2023, this report provides an overview of recently released KM research and content in APQC's Resource Library. Topics include KM priorities in 2023,…
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Reports & White Papers|
2023 Knowledge Management Priorities and Predictions Survey Report
While knowledge management has been around for decades, its role and methods are constantly shifting. KM's role continues to evolve in line with the ever-changing business…
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Learn about four key inputs needed to start the strategic planning process, where to get them, and what steps to take next.
Measure Spotlight Results
(1 - 5 of 3486 Results)Total company employee FTEs served per HR shared services center tier 1 FTE
Total company employee FTEs served per HR shared services center tier 2 FTE
Total company employee FTEs served per HRIS FTE
Total company employee FTEs served per talent acquisition CoE FTE
Total company employee FTEs served per talent management CoE FTE
