Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Worker's today have many options when it comes to choosing where they work. But, employers have options too when it comes to engaging and retaining employees. This…
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Organizations today have a variety of tools at their disposal to measure employee satisfaction and loyalty, but none of them come close to the simplicity of Employee Net…
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A wide range of organizations across industries use the Net Promoter® Score (NPS®) as a tool to measure and track customer loyalty. A good alternative to longer and more…
Measure Spotlight Results
(1 - 5 of 3856 Results)Cycle time in days from transmission of invoice to receipt of payment
Cycle time in days to resolve adjustments
Total number of invoices billed to customers (current and delinquent) per FTE that performs the process "manage and process collections"
Number of adjustments/deductions per FTE that performs the process "manage and process adjustments/deductions"
Number of FTEs that perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1 billion revenue
