Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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No matter how smart and capable your employees are, they will struggle to work together effectively if they operate in silos. Process management helps organizations dismantle…
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Process inventories are the first step to building a process foundation within an organization. But to be actionable they require engagement and ownership with the business. …
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Drawing from APQC’s case study research as well as interviews with professionals who are responsible for shaping culture in their organizations, this article discusses the…
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Articles|
The Role of PPM Professionals in Culture
While there may be good reasons to believe that culture work should be left to HR and executives, it simply isn’t true. HR and executives might play a larger role in driving…
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The road to these innovations is paved with failure. Not every idea is going to work, and a large percentage of experiments are bound to fail. The most innovative…
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Product lifecycle management (PLM)—the process of managing the entire life span of a product from idea generation, through design and development, to production, to service…
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Collections|
People of Process Management
In September 2019, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work. This research explores…
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One of the biggest challenges with digital transformation is the distraction of shiny objects. There are so many exciting technologies available, and they are cheaper and…
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Data and Measures|
2020 Process & Performance Management Priorities & Challenges: Comparison by Role
In December of 2019, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2020. This…
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Data and Measures|
People of Process Management: Process Roles Comparison Report
In September 2019, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work. Read this report to gain…
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This article looks at the breakdown between the process people by generation (Boomer, Gen X, and Millennials). It explores the commonalities and differences regarding…
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Presentation Slides|
Who Are the People of Process?
Times have changed, and business process management is changing as well. One thing is very clear: process management is more important than ever and its role and the people…
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Webinars & Videos|
Who Are the People of Process?
Times have changed, and business process management is changing as well. One thing is very clear: process management is more important than ever and its role and the people…
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Infographics|
All Roads Lead to Process: What Attracts Process Workers?
There are many roads that lead to a career in process. As the foundation of work, process touches everything an organization does and requires a wide array of skills—from…
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In an effort to improve effectiveness, many supply chain organizations are looking toward teamwork and collaboration, both internally and with external partners. They see the…
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(1 - 5 of 3774 Results)Customer D2C consumer one-year attrition rate
Overall marketing return on investment (ROI)
Conversion rate achieved through digital marketing channels - B2B entities
Conversion rate acheived through digital marketing channels - D2C entities
Conversion rate achieved through traditional marketing channels - B2B entities
