Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Finance Shared Services Key Benchmarks: Pharmaceutical Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these pharmaceutical industry benchmarks highlight key performance indicators …
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Data and Measures|
Finance Shared Services Key Benchmarks: Retail and Wholesale Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these retail and wholesale industry benchmarks highlight key performance…
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Data and Measures|
Finance Shared Services Key Benchmarks: Services Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these services industry benchmarks highlight key performance indicators (KPI)…
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Data and Measures|
Finance Shared Services Key Benchmarks: Consumer Products/Packaged Goods
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these consumer products/packaged goods industry benchmarks highlight key…
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Collections|
Finance Shared Services Key Benchmarks
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these industry benchmarks highlight key performance indicators (KPI) for…
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Data and Measures|
Finance Shared Services Key Benchmarks: Financial Services/Banking Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these financial services/banking industry benchmarks highlight key performance…
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Data and Measures|
Finance Shared Services Key Benchmarks: Industrial Products Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these industrial products industry benchmarks highlight key performance…
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Data and Measures|
Finance Shared Services Key Benchmarks: Cross Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these cross industry benchmarks highlight key performance indicators (KPI) for…
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Data and Measures|
Finance Shared Services Key Benchmarks: Automotive Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these automotive industry benchmarks highlight key performance indicators (KPI…
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Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of…
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Presentation Slides|
Creating a Continuous Improvement and Process Driven Culture
Creating a culture is a complex challenge. CMI's Shared Service Center focused on four key elements—organization, language, technology, and methods—to develop a continuous…
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Collections|
HR Shared Services
When managed well, HR shared services organizations can be an effective way to reduce HR costs, while maintaining or increasing the quality of HR services delivered. This…
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Digitization is critical for building a future-ready finance function. In the context of a shared service center (SSC), digitization enables an organization to pay suppliers,…
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Webinars & Videos|
Optimizing Working Capital through a Digital Shared Services Center
As the biggest global crisis continues to unfold, SSCs retain their foothold as one of corporates' key levers to meet the pandemic's working capital demands. Establishing a…
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Presentation Slides|
Optimizing Working Capital through a Digital Shared Services Center
As the biggest global crisis continues to unfold, SSCs retain their foothold as one of corporates' key levers to meet the pandemic's working capital demands. Establishing a…
Measure Spotlight Results
(1 - 5 of 3668 Results)IT expense, including depreciation/amortization, per employee
Number of FTEs that perform IT development and maintenance per $1 billion revenue
Number of FTEs that perform IT operations per $1 billion revenue
Number of FTEs that perform IT planning and management per $1 billion revenue
Number of FTEs that perform IT processes per $1 billion revenue
