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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Average cycle time in days to set up a supplier in the procurement system

Personnel cost to perform the process group "procure materials and services" as a percentage of total process group cost

Personnel cost to perform the process group "procure materials and services" per $1,000 revenue

Percentage of procurement process group FTEs associated with indirect materials and services

Total cost to perform the process "select suppliers and develop/maintain contracts" as a percentage of total procurement process group cost
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