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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Robotic process automation  Reset Filters

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Measure Spotlight Results

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Percentage of payroll disbursements that are manual checks/payments

Percentage of total FTEs that perform the process group "process payroll" that perform the process "manage pay"

Percentage of total FTEs that perform the process group "process payroll" that perform the process "process payroll taxes"

Percentage of total FTEs that perform the process group "process payroll" that perform the process "report time"

Personnel cost to perform the process group "process payroll" per $1,000 revenue
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Image of blocks representing a process flow ending with a group of blocks with a target and arrow on them