Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Accounts Receivable Industry Spotlight: Revenue: $500 million to $1 billion USD
Prepared using APQC’s Open Standards Benchmarking® data in Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI)…
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Data and Measures|
Accounts Receivable Industry Spotlight: Revenue: Less than $500 million USD
Prepared using APQC’s Open Standards Benchmarking® data in Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI)…
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Data and Measures|
Accounts Receivable Industry Spotlight: Revenue: $20 billion USD and above
Prepared using APQC’s Open Standards Benchmarking® data in Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI)…
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Data and Measures|
Accounts Receivable Industry Spotlight: Revenue: $1 billion to $20 billion USD
Prepared using APQC’s Open Standards Benchmarking® data in Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI)…
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Infographics|
Robotic Process Automation (RPA) and Accounts Payable
The use of RPA is on the rise in finance processes. RPA is process automation that is server-based and combines process steps with decision models with little to no human…
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Data and Measures|
Accounts Receivable Industry Spotlight: Region: The Americas
Prepared using APQC’s Open Standards Benchmarking® data in Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI)…
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Data and Measures|
Accounts Receivable Industry Spotlight: Region: Asia/Pacific
Prepared using APQC’s Open Standards Benchmarking® data in Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI)…
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Data and Measures|
Accounts Receivable Industry Spotlight: Region: EMEA
Prepared using APQC’s Open Standards Benchmarking® data in Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI)…
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Reports & White Papers|
Advancing Global Trade Through Open-Source Electronic Bill of Lading
The bill of lading (B/L) is essential for global trade, but traditional paper-based B/Ls have significant drawbacks, including inefficiencies, delays, errors, and increased…
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Collections|
2024 Supply Chain Current State Quick Polls
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In May 2024, APQC gathered insights from…
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Collections|
Digital Transformation in Supply Chain: 2024 Quick Poll
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In May 2024, APQC gathered insights from…
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Infographics|
Robotic Process Automation & The Finance Function
RPA is a promising technology for finance functions. RPA is a form of server-based process automation that combines process steps with decision models or business rules with…
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Articles|
A Bird's Eye View of the Enterprise: How Digital Twins Can Improve Organizational Decision-Making
In an era of accelerating change and global uncertainty, organizations are increasingly looking to digital solutions to gain insight into their operations and remain…
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At APQC's 2024 conference, Evan Siegel from eGain Corporation discussed using Generative AI to enhance content and knowledge-sharing activities. This article provides a…
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Presentation Slides|
Supporting Your Path to Better Decision-Making, Optimization, and Innovation
The Digital Twin of an Organization (DTO) is a virtual representation of the entire organization, including its structure, processes, assets, and capabilities. It is a…
Measure Spotlight Results
(1 - 5 of 3567 Results)Business entity revenue per business entity FTE
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
Total cost of continuing operations as percentage of revenue
First contact resolution rate for your HR service center
Cost of goods sold as a percentage of revenue
