Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
How Neurosciences and Creativity Contribute to Better Change Involvement
Change is an almost pervasive constant in most organizations these days. Which puts stress on the teams managing the change, and can result in a natural resistance during…
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Webinars & Videos|
How Neurosciences and Creativity Contribute to Better Change Involvement
Change is an almost pervasive constant in most organizations these days. Which puts stress on the teams managing the change, and can result in a natural resistance during…
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Data and Measures|
People of Process Management: Process Roles Comparison Report
In September 2019, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work. Read this report to gain…
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Presentation Slides|
Who Are the People of Process?
Times have changed, and business process management is changing as well. One thing is very clear: process management is more important than ever and its role and the people…
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Webinars & Videos|
Who Are the People of Process?
Times have changed, and business process management is changing as well. One thing is very clear: process management is more important than ever and its role and the people…
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Infographics|
All Roads Lead to Process: What Attracts Process Workers?
There are many roads that lead to a career in process. As the foundation of work, process touches everything an organization does and requires a wide array of skills—from…
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One thing is very clear: process management is more important than ever and its role and the people who work within it are evolving. But how do the people of process evolve…
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Data and Measures|
People of Process Management: Services Industry
In September 2019, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work. This report explores the…
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Data and Measures|
People of Process Management: Telecommunications Industry
In September 2019, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work. This report explores the…
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Data and Measures|
People of Process Management: Financial Services/Banking Industry
In September 2019, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work. This report explores the…
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Data and Measures|
People of Process Management: Education Industry
In September 2019, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work. This report explores the…
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Data and Measures|
People of Process Management: Utility Industry
In September 2019, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work. This report explores the…
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Data and Measures|
People of Process Management: Consumer Products/Packaged Goods Industry
In September 2019, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work. This report explores the…
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Data and Measures|
People of Process Management: Government/Military Industry
In September 2019, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work. This report explores the…
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Data and Measures|
People of Process Management: Healthcare Industry
In September 2019, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work. This report explores the…
Measure Spotlight Results
(1 - 5 of 3771 Results)Cycle time in calendar days (including weekends) from identification of change in risk until changes to risk management policies and procedures are completed and ready for deployment/communication/implementation by the business entity
Cycle time in calendar days (including weekends) from the identification of a control violation until the violation is reported/communicated to the control or process owner
Cycle time in days from reporting of a control violation until investigation is completed and remediation steps/control changes are developed
Cycle time in business days to process the payroll
Cycle time in days from receipt of invoice until approved and scheduled for payment
