Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process teams spend significant time and resources to create process maps, carrying out activities like workshops, data mining, and interviews to gather key information about…
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Articles|
A Bird's Eye View of the Enterprise: How Digital Twins Can Improve Organizational Decision-Making
In an era of accelerating change and global uncertainty, organizations are increasingly looking to digital solutions to gain insight into their operations and remain…
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Articles|
Key Considerations for Process Mapping
A process map, also known as a process flow or flow chart, is a visual representation of the steps of a process and how those steps are aligned to the various roles that…
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Presentation Slides|
Supporting Your Path to Better Decision-Making, Optimization, and Innovation
The Digital Twin of an Organization (DTO) is a virtual representation of the entire organization, including its structure, processes, assets, and capabilities. It is a…
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Webinars & Videos|
Supporting Your Path to Better Decision-Making, Optimization, and Innovation
The Digital Twin of an Organization (DTO) is a virtual representation of the entire organization, including its structure, processes, assets, and capabilities. It is a…
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Presentation Slides|
You've Built Amazing Process Maps - What's Next?
So, you've invested the time and energy to build some amazing process maps - bringing together subject matter experts to document “how you do what you do” in a meaningful way…
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So, you've invested the time and energy to build some amazing process maps - bringing together subject matter experts to document “how you do what you do” in a meaningful way…
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Tools & Templates|
End-to-End Process Maps and Measures: Sales and Operations Planning
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance…
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Tools & Templates|
End-to-End Process Maps and Measures: Sales and Operations Planning (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…
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Tools & Templates|
End-to-End Process Maps and Measures: Sales and Operations Planning (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…
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Tools & Templates|
End-to-End Process Maps and Measures: Order-to-Cash (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…
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Tools & Templates|
End-to-End Process Maps and Measures: Order-to-Cash (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…
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Tools & Templates|
End-to-End Process Map and Measures: Issue-to-Resolution
Issue-to-Resolution at its highest level is the coordinated approach to unearthing, assessing, and making sure the right people can resolve a potential problem or inquiry…
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Tools & Templates|
End-to-End Process Map and Measures: Issue-to-Resolution (Excel)
Issue-to-Resolution at its highest level is the coordinated approach to unearthing, assessing, and making sure the right people can resolve a potential problem or inquiry…
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Tools & Templates|
End-to-End Process Map and Measures: Issue-to-Resolution (Visio)
Issue-to-Resolution at its highest level is the coordinated approach to unearthing, assessing, and making sure the right people can resolve a potential problem or inquiry…
Measure Spotlight Results
(1 - 5 of 3567 Results)Business entity revenue per business entity FTE
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
Total cost of continuing operations as percentage of revenue
First contact resolution rate for your HR service center
Cost of goods sold as a percentage of revenue
