Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
2024 Top Technology Trends That Will Influence KM
APQC conducted its annual research survey to understand better the common priorities and challenges for Knowledge Management practitioners in 2024. This infographic…
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Reports & White Papers|
Emerging Technologies for KM: Artificial Intelligence
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.This report examines how…
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Webinars & Videos|
Content Management in the Era of AI Webinar
Good technology platforms, processes, and content management capabilities are critical to implementing and leveraging AI effectively. But for those who want to plug and play,…
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Presentation Slides|
Content Management in the Era of AI Presentation Slides
Good technology platforms, processes, and content management capabilities are critical to implementing and leveraging AI effectively. But for those who want to plug and play,…
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Reports & White Papers|
Emerging Technologies for Knowledge Management Survey Report
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.This report explores Knowledge…
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Webinars & Videos|
The Broader Forces Influencing KM in 2024
The events of the 2020s have significantly disrupted the traditional ways of managing knowledge. As a result, new and creative approaches have emerged to address pressing…
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Webinars & Videos|
Top Technologies Important to KM in 2024
The events of the 2020s have significantly disrupted the traditional ways of managing knowledge. As a result, new and creative approaches have emerged to address pressing…
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Articles|
KM and Technology: Navigating Disruption
In today's fast-paced world, technological advancements are disrupting the traditional ways of knowledge management. It has created new opportunities for practitioners to…
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Collections|
2023 Knowledge Management Webinars
APQC hosts regularly scheduled knowledge management (KM) webinars to engage members and foster connections. Some of these events feature internal KM subject matter experts …
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APQC conducted its annual research survey in early 2024 to determine Knowledge Management professionals' top objectives and priorities. The survey asked KM respondents to…
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Case Study|
Maintaining Excellence Through Change at Mercer
Mercer is a global professional services company providing organizations with solutions that meet the personal, professional, and financial needs of their employees. They…
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Webinars & Videos|
The Role of Technology in KM: Adapting to Disruptions and Transforming Culture
In today's fast-paced world, Knowledge Management practitioners are confronted with constant disruptions and opportunities created by outdated systems and new technology, as…
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Presentation Slides|
The Role of Technology in KM: Adapting to Disruptions and Transforming Culture
In today's fast-paced world, Knowledge Management practitioners are confronted with constant disruptions and opportunities created by outdated systems and new technology, as…
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Articles|
The Role of Technology in KM
AI and other technologies transform how people find and share knowledge in organizations. KM teams drive adoption while facing challenges such as leaders not seeing the value…
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Collections|
2023 Knowledge Management Priorities & Predictions
With the markets changing rapidly and the rise of remote and hybrid work, companies have had to re-evaluate their priorities for knowledge management and collaboration. This…