Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Customer Powered Digital Transformation at E.ON
This case study explores E.ON journey through digital transformation to deliver more value to customers and improve the customer experience.
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Data and Measures|
Digital Transformation in the Utilities Industry: Distribution and Transmission Segment Survey Report
Digital Transformation spans or blurs the boundaries between the Information Technology (IT) domains and Operational Technology domains for utilities. It’s not just about how…
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Data and Measures|
Digital Transformation in the Utilities Industry: Generation Segment Survey Report
Digital Transformation spans or blurs the boundaries between the Information Technology (IT) domains and Operational Technology domains for utilities. It’s not just about how…
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Reports & White Papers|
Digital Transformation in the Utilities Industry Survey Report
Digital Transformation spans or blurs the boundaries between the Information Technology (IT) domains and Operational Technology domains for utilities. It’s not just about how…
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This article outlines potential advantages and disadvantages of using Microsoft 365 for enterprise content management and collaboration by comparing data from organizations…
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Articles|
What to Measure When Moving KM to the Cloud
Measurement is almost always a critical success factor for knowledge management—especially when it comes to evaluating new technologies. Finding the right metrics to track in…
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Cloud software is one of the most pervasive trends in enterprise computing, with global cloud adoption growing each year. APQC carried out its Enterprise Content and…
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Collections|
Enterprise Content and Collaboration in the Cloud
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Infographics|
Cloud Computing & The Finance Function
Cloud computing allows users to access and use shared data and computing services via the Internet or a Virtual Private Network (VPN). Using the cloud means storing and…
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Based on APQC’s Open Standards Benchmarking® financial management and custom benchmarking research, APQC’s Leveraging Emerging Tools and Technologies for Finance series…
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Articles|
Cloud Platforms Should Balance Strong Central Oversight with Decentralized Implementation
Drawing from the results of APQC’s Enterprise Content and Collaboration in the Cloud research, this article examines the governance structures and practices shown to be most…
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Drawing from the results of APQC’s Enterprise Content and Collaboration in the Cloud research, this article examines the top benefits that organizations hope to achieve with…
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Articles|
Listen to Peers When Selecting Cloud Vendors
In its Enterprise Content and Collaboration in the Cloud study, APQC examined how organizations select vendors and solutions for cloud-based KM, along with the selection…
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Given the prevalence of advanced search solutions on the market, it’s surprising to see how few organizations have invested in these tools—even among those that have moved to…
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Data and Measures|
Treasury Operations: Media and Entertainment Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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