Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In 2018, and again in 2024, APQC carried out survey research to better understand the common challenges and priorities associated with operational KPIs for process and…
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Collections|
2024 Operational KPI Priorities & Challenges
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
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Infographics|
KPI Trends Across the Years
APQC conducted surveys in 2018 and 2024 to understand the common challenges and priorities associated with operational key performance indicators (KPIs) for process and…
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Webinars & Videos|
Operational KPI Reporting: Methods, Access, and Challenges
This video features a highlight from APQC's webinar, What to Expect in Process and Performance Management in 2024. Madison Lundquist, Principal Research Lead for APQC's…
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Webinars & Videos|
The Top 10 Measures Used as Primary KPIs: 2024 vs. 2018
This video features a highlight from APQC's webinar, What to Expect in Process and Performance Management in 2024. Madison Lundquist, Principal Research Lead for APQC's…
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In 2018 and again in 2024, APQC carried out survey research to better understand the common challenges and priorities associated with operational KPIs for process and…
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Infographics|
Most Common KPIs Across Organizations
APQC's 2024 operational KPIs survey reveals which Key Performance Indicators (KPIs) are most used in organizations. This infographic examines the top primary and secondary…
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Data and Measures|
2024 Operational KPI Priorities & Challenges: Comparison by Organizational Size
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
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Data and Measures|
2024 Operational KPI Priorities & Challenges: Comparison by Revenue
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
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Data and Measures|
2024 Operational KPI Priorities & Challenges: 2018 and 2024 Comparison
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
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Data and Measures|
2024 Operational KPI Priorities & Challenges: Manufacturing Sector
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
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Data and Measures|
2024 Operational KPI Priorities & Challenges: Services Sector
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
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Data and Measures|
2024 Operational KPI Priorities & Challenges: Process Management Function
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
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Reports & White Papers|
2024 Operational KPI Priorities & Challenges Survey Report
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
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Like any other program or team, organizations need to ensure they have targeted measures to monitor their data and analytics programs. This article discusses four measurement…