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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections
End-to-End Process Maps and Measures
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Articles
Analyzing Processes: How to Use a Process Classification Framework
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Collections
2018 Process and Performance Management Priorities and Challenges
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Collections
2017 Process and Performance Management Webinars
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Collections
2017 Putting the PCF into Action
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Articles
Best Practices in Process Frameworks: Best Practice Report (Executive Summary)
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Articles
Common Uses of Frameworks
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Collections
2017 Process and Performance Management Priorities and Challenges
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Collections
2016 Process and Performance Management Webinars
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Process Classification Framework
7.0 Develop and Manage Human Capital Definitions and Key Measures PCF version 7.0.4
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Process Classification Framework
8.0 Manage Information Technology (IT) Definitions and Key Measures PCF version 7.0.4
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Process Classification Framework
9.0 Manage Financial Resources Definitions and Key Measures PCF version 7.0.4
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Process Classification Framework
10.0 Acquire, Construct, and Manage Assets Definitions and Key Measures PCF version 7.0.4
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Process Classification Framework
12.0 Manage External Relationships Definitions and Key Measures PCF version 7.0.4
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Process Classification Framework
3.0 Market and Sell Products and Services Definitions and Key Measures PCF version 7.0.4
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
