Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
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Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight (Visio)
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
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Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight (Excel)
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
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Tools & Templates|
End-to-End Process Maps and Measures: Hire-to-Retire (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…
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Tools & Templates|
End-to-End Process Maps and Measures: Hire-to-Retire (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…
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Tools & Templates|
End-to-End Process Maps and Measures: Hire-to-Retire
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance…
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In response to social movements spurred by the murder of George Floyd in 2020 and trends like the Great Resignation, employees, prospective employees, and customers are all…
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In January 2022, APQC hosted Sarah Mushtaq (Consultant, KJI Consulting Collective) and Melinda Munro (Consultant, Munro Strategic Perspective) for a webinar about how…
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Presentation Slides|
Process and Performance Management for Diversity and Equity
Process tools are typically used for service improvement and cost saving, but they are also ideal for evaluating an organization's ability to deliver on diversity and equity…
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Webinars & Videos|
Process and Performance Management for Diversity and Equity
Process tools are typically used for service improvement and cost saving, but they are also ideal for evaluating an organization's ability to deliver on diversity and equity…
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This case study explores how Concentra was able to establish the foundation required for sustainable and scalable growth by developing and combining structured and…