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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2019 Knowledge Management Webinars
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Case Study
Excellence in Knowledge Management at Mercer
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Articles
Airbnb on Building Trust & Encouraging Knowledge Sharing (Community Call Summary)
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Articles
Earley Information Science on the Role of Knowledge Architecture in Machine Learning and AI
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Articles
Transforming KM with AI at Accenture
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Articles
KM in the Age of Digital Transformation: Insights from Carla O'Dell
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Presentation Slides
The Revolution Starts Here: Using AI to Transform KM
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Presentation Slides
KM in the Age of Digital Transformation
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Presentation Slides
Next Generation KM: The Role of Knowledge Architecture in Machine Learning and Artificial Intelligence Applications
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Presentation Slides
Extracting Big Knowledge from Big Data: Lessons from the Front Lines
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Articles
How Cognitive Computing Supports Lessons Learned Analysis
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Articles
How Cognitive Computing Supports Content Curation
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Articles
How Cognitive Computing Supports Data-Driven Visualization
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
