Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Now in the Resource Library: Process and Performance Management
Updated in October 2021, this report provides an overview of recently released content in APQC's Resource Library, and upcoming research. Topics include business process…
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This collection brings together summaries of APQC’s major process and performance management research projects from the past five years. All the summaries are open to the…
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2017 Putting the PCF into Action
A process framework is a tool organizations use to support their process management efforts. The most common reason that people use process frameworks is to help them…
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2015 Putting the PCF into Action
In the first quarter of 2015, APQC surveyed 189 business excellence practitioners to understand why organizations and individuals use its Process Classification Framework ® …
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Overviews from APQC's 2015 Process Conference
APQC hosted its Annual Process Conference on October 29-30, 2015, in Houston. This year’s event—titled Accelerating Business Performance and Driving Customer Value…
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Presentations from APQC's 2015 Process Conference
APQC hosted its Annual Process Conference on October 29-30, 2015, in Houston. This year’s event—titled Accelerating Business Performance and Driving Customer Value…
