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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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    2017 Putting the PCF into Action

    A process framework is a tool organizations use to support their process management efforts. The most common reason that people use process frameworks is to help them…