Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2020 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For…
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2019 Putting Process Frameworks into Action
In May 2019, APQC conducted the “Putting Process Frameworks into Action” survey to learn how organizations are using process frameworks, the common adoption practices,…
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Presentation Slides|
Pursuit of Excellence through Standardizing Core Processes and Process Mapping
In the past two years, Adventist HealthCare Rehabilitation's (AHC’s) director of business processes and projects, Marya De LaCruz Sabalbaro, has worked with her organization…
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Presentation Slides|
Value Pursuit Utilizing Enterprise Process Optimization and Standardization
Aerospace and defense organization Raytheon has a long history in leading innovation. But as technology and business conditions change, Raytheon must be able to adapt to…
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In the past two years, Adventist HealthCare Rehabilitation's (AHC’s) director of business processes and projects, Marya De LaCruz Sabalbaro, has worked with her organization…
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Aerospace and defense organization Raytheon has a long history in leading innovation. But as technology and business conditions change, Raytheon must be able to adapt to…
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Webinars & Videos|
Lightning Session: How APQC Members Use Process Frameworks
At APQC's 2019 Process and Performance Management Conference, APQC's Jonathan Kraft moderated an interactive and fast-paced breakout session as participants heard from the…
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On November 29, 2017, webinar attendees learned how University of North Texas (UNT) System Administration used APQC’s Process Classification Framework (PCF)® to enhance its…
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Webinars & Videos|
From Taxonomy to Process Improvement at University of North Texas
On November 29, 2017, webinar attendees learned how the University of North Texas (UNT) System Administration used APQC’s Process Classification Framework (PCF)® to enhance…
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Presentation Slides|
From Taxonomy to Process Improvement at University of North Texas
On November 29, 2017, webinar attendees learned how the University of North Texas (UNT) System Administration used APQC’s Process Classification Framework (PCF)® to enhance…
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2015 Putting the PCF into Action
In the first quarter of 2015, APQC surveyed 189 business excellence practitioners to understand why organizations and individuals use its Process Classification Framework ® …
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In 2011, Philips embarked upon its multi-year Accelerate! journey of change and performance improvement. This program is made up of five streams intended to: make…
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Join APQC's Holly Lyke-Ho-Gland, process and performance management research program manager, and Sarina Paul, former group general manager of quality and operational…
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In 2013 APQC surveyed 300 organizations and conducted interviews on why organizations use the PCF. What it found was that most organizations use the PCF for a variety of…
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APQC's 2012 Process Conference
APQC’s Process Conference brings together leaders and practitioners who are leading process management efforts. This collection contains presentations from APQC's 2012…
