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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections
Process and Performance Management Best Practices Study Overviews
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Articles
Seeing the Power of Process Improvement with Continuous Improvement Specialist Greg Parlee
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Articles
Building a Center of Excellence with Business Process Management Lead Pedro Custodio
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Articles
The Importance of Process Flexibility - Software Quality Engineer Paula Berman
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Collections
Overviews from APQC's 2018 Process and Performance Management Conference
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Collections
Presentations from APQC's 2018 Process Performance Management Conference
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Case Study
Implementing Lean Principles at Des Moines Public Schools
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Case Study
Integrating Process Frameworks with Certification Standards at Seagate Technology
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Collections
Integrating Process Frameworks and Certification Standards
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Articles
Engaging Employees in Agile at Royal Bank of Canada
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Presentation Slides
Engaging Employees in Agile at Royal Bank of Canada
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Presentation Slides
Engaging Employees in Agile at Royal Bank of Canada
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Collections
Integrating Functions for Operational Excellence
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Case Study
Integrating Process Frameworks with Certification Standards at Tata Projects Limited
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Case Study
Integrating Process Frameworks and Certification Standards: An Interview with Cyril Checroun
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
