Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2019 Process and Performance Management Webinars
APQC hosts process and performance management webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other…
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2018 Process and Performance Management Webinars
APQC hosts process and performance management webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other…
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According to our research, nearly 90% of organizations feel the process management discipline must change to stay relevant in today’s business. There is a growing…
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According to our research, nearly 90% of organizations feel the process management discipline must change to stay relevant in today’s business. There is a growing…
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2017 Putting the PCF into Action
A process framework is a tool organizations use to support their process management efforts. The most common reason that people use process frameworks is to help them…
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Integrating Functions for Operational Excellence
In many organizations employees are driven to meet individual, team, or functional objectives without understanding how this supports organizational objectives and what…
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Case Study|
Canadian Imperial Bank of Commerce Case Study: Using the PCF to Boost Process Map Efficiency
Toronto-based Canadian Imperial Bank of Commerce (CIBC), one of Canada’s largest banks, has a matured process management practice. In fact, prior to adopting APQC’s Banking…
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Overviews from APQC's 2015 Process Conference
APQC hosted its Annual Process Conference on October 29-30, 2015, in Houston. This year’s event—titled Accelerating Business Performance and Driving Customer Value…
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Presentations from APQC's 2015 Process Conference
APQC hosted its Annual Process Conference on October 29-30, 2015, in Houston. This year’s event—titled Accelerating Business Performance and Driving Customer Value…
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Historically Syngenta, is a global agriculture company, was characterized by two distinct business lines, which included separate support functions, payrolls, and processes…
Measure Spotlight Results
(1 - 5 of 251 Results)Number of FTEs that perform the process group "develop and counsel employees" per $1 billion revenue
Number of business entity employees per FTE that performs the process group "develop and counsel employees"
End-users of company products and services subject to legal requests per business entity employee
Legal requests processed annually per 1,000 users subject to legal requests
Legal requests processed annually per legal requests team FTE
