Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2020 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For…
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According to our research, nearly 90% of organizations feel the process management discipline must change to stay relevant in today’s business. There is a growing…
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According to our research, nearly 90% of organizations feel the process management discipline must change to stay relevant in today’s business. There is a growing…
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In April 2017, APQC interviewed Gary Amendola, senior staff quality engineer, and Ted Ellefson, managing principal engineer, about integrating process frameworks and…
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Case Study|
Teacher Licensing at Kansas State Department of Education: Quick Process Saves Agency Time and Money
While many organizations engage in strategic planning not all are satisfied with how the strategic plan is created and then implemented. The Kansas State Department of…
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Presentation Slides|
Sample Capability Models, Process Flows, and a Capability Profile for Broward County Public Schools
Broward County Public Schools in Florida utilized the Master Planning for Innovation (MPI) methodology to create capability models, process flows, and a capability profile…
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2017 Putting the PCF into Action
A process framework is a tool organizations use to support their process management efforts. The most common reason that people use process frameworks is to help them…
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A North America–based organization provides accounting services to developing organizations and regions. In this blinded case study, APQC reviews how this organization…
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2015 Putting the PCF into Action
In the first quarter of 2015, APQC surveyed 189 business excellence practitioners to understand why organizations and individuals use its Process Classification Framework ® …
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Join APQC's Holly Lyke-Ho-Gland, process and performance management research program manager, and Sarina Paul, former group general manager of quality and operational…
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2014 BE Webinars
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Overviews from APQC's 2014 Process Conference
APQC hosted its Annual Process Conference on October 16-17, 2014, in Houston. This year’s event was titled Breaking Barriers to Change with Quality-Driven Processes. The…
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Presentations from APQC's 2014 Process Conference
APQC hosted its Annual Process Conference on October 16-17, 2014, in Houston. This year’s event was titled Breaking Barriers to Change with Quality-Driven Processes. The…
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Overviews from APQC's 2013 Process Conference
APQC’s Process Conference brings together leaders and practitioners who are leading process management efforts. This collection contains overviews of presentations from APQC…
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Presentations from APQC's 2013 Process Conference
APQC’s Process Conference brings together leaders and practitioners who are leading process management efforts. This collection contains presentations from APQC's 2013…
