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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Closing the Change Management Gap
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Case Study
Engaging Employees in Process Work at CF Industries
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Case Study
Value Stream Mapping and End-To-End Process Improvement at Vanguard
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Presentation Slides
How to Make Change Sustainable in an Era of Constant Change
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Webinars & Videos
How to Make Change Sustainable in an Era of Constant Change
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Reports & White Papers
Upping Your Change Engagement Game
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Reports & White Papers
Leading Effective Change: The Roles of Leaders in Change Management
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Presentation Slides
Customer Journey Mapping: It’s Not Just for Product Teams Anymore
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Webinars & Videos
Customer Journey Mapping: It’s Not Just for Product Teams Anymore (Recording)
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Case Study
Building a Process Thinking Culture: UPS Case Study
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Articles
Creating a Culture of Continuous Improvement at CIBC
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Articles
How AT&T Engaged Employees in Change
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Collections
Overviews from APQC's 2018 Process and Performance Management Conference
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Collections
Presentations from APQC's 2018 Process Performance Management Conference
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Articles
How to Find Your Strengths and Become a Leader
Featured Resources
Staff Selections
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Reports & White Papers
2021 Financial Management Priorities and Challenges Survey Summary Report
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Reports & White Papers
Strategic Workforce Planning: Survey Report
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Articles
Look to The Best to Get Back on Track with Supply Chain Planning
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Articles
5 Recommendations for Excellent Content Management Processes
