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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Closing the Change Management Gap
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Case Study
Engaging Employees in Process Work at CF Industries
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Case Study
Value Stream Mapping and End-To-End Process Improvement at Vanguard
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Webinars & Videos
How to Make Change Sustainable in an Era of Constant Change
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Presentation Slides
How to Make Change Sustainable in an Era of Constant Change
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Reports & White Papers
Upping Your Change Engagement Game
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Reports & White Papers
Leading Effective Change: The Roles of Leaders in Change Management
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Case Study
Building a Process Thinking Culture: UPS Case Study
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Collections
Overviews from APQC's 2018 Process and Performance Management Conference
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Articles
Creating a Culture of Continuous Improvement at CIBC
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Articles
How AT&T Engaged Employees in Change
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Presentation Slides
Making Change Fun: Create HR and Business Engagement to Manage Change
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Presentation Slides
Engaging Employees and Driving Client Experience Through a Culture of Continuous Improvement
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Articles
How to Find Your Strengths and Become a Leader
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Collections
Presentations from APQC's 2018 Process Performance Management Conference
Featured Resources
Staff Selections
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Articles
The CFO's Role in Leading Strategy in the Post-COVID Era
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Infographics
How Organizational Size Affects Process Program Structures
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Articles
Understanding Management Layers & Spans of Control
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Articles
Encouraging Collaboration in the New Reality
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Articles
What Supply Chain Leaders Need to Know for 2021
