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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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End-to-End Process Maps and Measures
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Tools & Templates
Now in the Resource Library: Process and Performance Management
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Process Classification Framework
APQC Process Classification Framework (PCF) - Banking PCF - Excel Version 6.1.0- Francais
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Process Classification Framework
APQC Process Classification Framework (PCF) - Cross Industry PCF - Excel Version 7.0.5 - Mandarin
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Process Classification Framework
APQC Process Classification Framework (PCF) - Banking PCF - Excel Version 7.0.5 - Francais
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Collections
Process and Performance Management Best Practices Study Overviews
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Articles
Analyzing Processes: How to Use a Process Classification Framework
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Process Classification Framework
APQC Process Classification Framework (PCF) - Banking PCF - Excel Version 7.2.1
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Collections
2018 Process and Performance Management Priorities and Challenges
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Collections
2017 Process and Performance Management Webinars
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Articles
Introducing Dimensionality to the PCF
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Collections
2017 Putting the PCF into Action
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Process Classification Framework
APQC Process Classification Framework (PCF) - Cross Industry - Excel Version 7.1.0
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Process Classification Framework
APQC Process Classification Framework (PCF) - Cross Industry - PDF Version 7.1.0
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Process Classification Framework
APQC Process Classification Framework (PCF) - Telecommunications - Excel Version 5.0.0
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
