Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
COVID-19 Organizational Survival Guide
Along with the rising humanitarian toll, COVID-19 and its myriad impacts are undeniably going to shape businesses and economies around the world for years and even decades to…
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Case Study|
Canadian Imperial Bank of Commerce Case Study: Using the PCF to Boost Process Map Efficiency
Toronto-based Canadian Imperial Bank of Commerce (CIBC), one of Canada’s largest banks, has a matured process management practice. In fact, prior to adopting APQC’s Banking…
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Presentation Slides|
Experiences in Implementing an Organization-wide Risk Management Repository at Infosys
At APQC's 2015 Process Conference, Ranjana Chauhan and Tushar Joshi, both functioning as group leader, delivery risk management with Infosys, spoke on how they helped create…
Measure Spotlight Results
(1 - 5 of 1092 Results)Number of FTEs that perform the process "establish internal controls, policies, and procedures" per $1 billion revenue
Average cycle time in minutes for the organization to concentrate/physically pool cash and establish a daily cash position
Average cycle time in hours for the organization to concentrate/physically pool cash and establish a daily cash position
Number of FTEs that perform the process group "manage treasury operations" per $1 billion revenue
Total cost of continuing operations as percentage of revenue
