Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC’s Understanding Accounts Payable Benchmarks and Best Practices collection includes an interactive dashboard to track real-time performance against the KPIs, articles…
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This collection contains articles and metrics that pertain to the benefits, challenges, and best practices associated with adopting and implementing design thinking.
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Tools to Evolve BPM's Strategic Value
In our recent research on process automation, APQC found that business process management is potentially more important than ever before. Process management has many of the…
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How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
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Understanding HR Strategy Benchmarks and Metrics
This collection is your road map to success in creating and managing HR strategy. The content within will teach you how organizations create and manage their HR strategies;…
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Auditing a Process to Determine Improvement Opportunities
The purpose of this article is to present the key considerations for organizations looking to assess if a process is being executed the way it was documented and if there are…
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Communicating About Knowledge Management
In a crowded and complex enterprise communications landscape, it can be hard for KM teams to get their messages through to the workforce. This collection brings together APQC…
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Achieving KM Maturity and Business Impact
APQC interviewed KM leaders at organizations that have participated in its Knowledge Management Capability Assessment Tool in order to learn about their journeys toward KM…
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This “KM Essentials” collection offers guidance and templates for developing an implementation roadmap to operationalize your KM strategy (developed through APQC’s KM…
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Collins Aerospace is among the world’s largest suppliers of aerospace and defense products. Headquartered in Charlotte, North Carolina, the company operates more than 250…
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Cargill, a multinational organization based in Minnesota, is one of the largest privately held corporations in the United States. The organization’s 160,000 employees work…
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Setting KPIs that Resonate: WorkSafeNB Case Study
WorkSafeNB, based in New Brunswick, Canada, provides no-fault accident and disability insurance for New Brunswick employers and their workers under the Workers’ Compensation…
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Blueprint for Success: Learning & Development
This collection contains content from APQC's benchmarking and best practices research on learning and development.
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Excellence in Knowledge Management 2022
APQC recognized five organizations as recipients of its Excellence in Knowledge Management (KM) recognition in 2022. The recognition is based on analysis from APQC’s KM…
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Now in the Resource Library: Process and Performance Management
This report provides an overview of recently released process and performance management content in APQC's Resource Library, as well as upcoming research, recent webinars,…
Measure Spotlight Results
(1 - 5 of 3863 Results)Business entity revenue per business entity FTE
Percentage of energy consumption that comes from renewable sources
Number of years for which external ESG performance has been reported
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
Total cost of continuing operations as percentage of revenue
