Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
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Articles|
Creating End-to-End Processes
An end-to-end understanding of work processes is critical for almost any aspect of managing business operations. In mapping out processes, organizations need to both…
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The most common way organizations use the PCF in their mapping efforts is as a reference list of processes to consider during their mapping—so they don’t have to start from…
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Developing an enterprise-wide process model is a daunting task, particularly for large, complex organizations. This article offers four best practices to guide your efforts…
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This best practice has been updated from the original published in 2011. Process models aren't tiny add-ons that make process management work better. They are essential to an…
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APQC recently conducted a webinar that explored the findings from its 2019 process framework research. This article summarizes the question-and-answer portion of the webinar…
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Presentation Slides|
How Process Frameworks Drive Organizational Success
Process frameworks are valuable tools for any organization. Among other benefits, process frameworks provide a common language for processes across an organization, support…
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Webinars & Videos|
How Process Frameworks Drive Organizational Success
Process frameworks are valuable tools for any organization. Among other benefits, process frameworks provide a common language for processes across an organization, support…
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Training people and monitoring their processes’ performance ensures support for process improvement efforts, but APQC’s 2019 Putting Process Frameworks into Action survey…