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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Puget Sound Energy, an energy and utility industry with 2,700 employees, identified change management as one of the areas needed to reduce the risk of failure to deliver key…
