Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Podcasts|
5 Essential Truths to Become a KM Powerhouse
In this podcast, Brittnee Dixon, research manager at APQC, and Cindy Hubert, the executive director of client services at APQC, discuss five truths that can help you achieve…
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Reports & White Papers|
Eleven Practices of Highly Effective KM Programs
To address knowledge-related issues, many KM programs have been asked to rethink their strategies, adopt new technologies, and provide more precise strategic direction to…
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Articles|
Understanding Structured Knowledge Transfer
Structured knowledge transfer is a means of transferring knowledge from those who have it to those who need it. This article condenses the most important and enduring best…
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Employees work differently in digital spaces, and knowledge management (KM) programs must adapt. This article condenses APQC’s most important best practices for KM in the…
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Mentoring and peer-based knowledge transfer are two of the most direct ways to transfer knowledge—but they’re not easy to get right. This article condenses APQC's most…
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Internal best practice transfer is a knowledge management (KM) approach that disseminates practices linked to measurably better outcomes. In this article, you will learn…
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Articles|
Understanding Communities of Practice
Communities of practice are knowledge management (KM) structures designed to bring people together around a shared discipline or topic of interest. This article condenses the…
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Articles|
Understanding Knowledge Loss
Knowledge loss is one of the key reasons why organizations create knowledge management (KM) programs. In this article, you will learn what knowledge loss is and the KM…
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Collections|
Managing Project Knowledge
To help project management teams and offices build the right KM capabilities, APQC conducted research in 2016-2017 exploring the intersection of knowledge and project…
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In a chaotic and fast-changing business environment, critical knowledge cannot stay siloed within one project team or the brain of a single expert. Knowledge management (KM)…
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Articles|
Picking the Right KM Technology
Technology is an essential ingredient for every knowledge management (KM) program. Employees rely on tools to help them capture knowledge, share it with others, and access…
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Automation and AI have received a lot of attention from the knowledge management (KM) crowd over the past decade. For most of this time, the discussion focused on what…
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Webinars & Videos|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Reports & White Papers|
Choosing the Right Knowledge Transfer Approach
When selecting a knowledge transfer approach for a given scenario, APQC recommends familiarizing yourself with the options and then asking key questions about the nature of…
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Knowledge management benefits project and portfolio management because it offers the tools to help everyone get on the same page, share knowledge with one another, and…
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