Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Achieving KM Maturity and Business Impact
APQC interviewed KM leaders at organizations that have participated in its Knowledge Management Capability Assessment Tool in order to learn about their journeys toward KM…
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This “KM Essentials” collection offers guidance and templates for developing an implementation roadmap to operationalize your KM strategy (developed through APQC’s KM…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
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Podcasts|
5 Essential Truths to Become a KM Powerhouse
In this podcast, Brittnee Dixon, research manager at APQC, and Cindy Hubert, the executive director of client services at APQC, discuss five truths that can help you achieve…
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Reports & White Papers|
Eleven Practices of Highly Effective KM Programs
To address knowledge-related issues, many KM programs have been asked to rethink their strategies, adopt new technologies, and provide more precise strategic direction to…
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This article describes five ways that leading organizations design and implement a strategic direction for their KM programs. The five tactics are illustrated with examples…
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Data and Measures|
KM Program Practices Report: Government and Military
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
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Articles|
Understanding Knowledge Loss
Knowledge loss is one of the key reasons why organizations create knowledge management (KM) programs. In this article, you will learn what knowledge loss is and the KM…
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Speed to results is critical for any fledgling knowledge management program. The faster KM can switch from planning to execution and start delivering value to the business,…
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Reports & White Papers|
10 Steps to Get a KM Program Off the Ground
Speed to results is critical for any fledgling knowledge management program. The faster KM can switch from planning to execution and start delivering value to the business,…
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Disruption has become the new normal. Digital transformation; market shifts; changes in consumer preferences; new business models; and the growing frequency of mergers,…
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2019 Knowledge Management Webinars
APQC hosts monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, whereas others feature external thought…
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Tools & Templates|
Knowledge Management Design Principles
Every knowledge management program is a little different, but certain success drivers are almost universally applicable. This document distills the collective wisdom of…
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Presentation Slides|
Delivering KM Value During Crises and Chaos
In today’s organizations, jarring, rapid-fire change is becoming the new normal. This means that KM teams must learn to thrive amidst a barrage of mergers, acquisitions,…