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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections
Closing the Change Management Gap
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Reports & White Papers
COVID-19 Organizational Survival Guide
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Presentation Slides
Value Chains, Concept Models & Policy Busting: 3 Key Engineering Techniques for Escaping Silos
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Webinars & Videos
Value Chains, Concept Models & Policy Busting: 3 Key Engineering Techniques for Escaping Silos
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Infographics
Best Practices to Increase Your Change Management Maturity
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Reports & White Papers
Upping Your Change Engagement Game
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Reports & White Papers
Leading Effective Change: The Roles of Leaders in Change Management
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Case Study
Building a Process Thinking Culture: UPS Case Study
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Infographics
Overcoming the Challenges of Process Management
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Articles
How to Overcome the Barriers in Process Management
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Articles
Understanding Your Change Management Maturity
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Infographics
Change Led by Leadership
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Collections
Overviews from APQC's 2018 Process and Performance Management Conference
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Collections
Presentations from APQC's 2018 Process Performance Management Conference
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Collections
Crowdsourcing for Process Improvement
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
