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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Closing the Change Management Gap
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Presentation Slides
Let's Get Intentional About Accelerating and Sustaining Process Improvement Behavior Change
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Articles
How to Get the Best Out of People
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Articles
Driving Effective Process Improvement Behavior Change
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Presentation Slides
How to Make Change Sustainable in an Era of Constant Change
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Webinars & Videos
How to Make Change Sustainable in an Era of Constant Change
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Infographics
Best Practices to Increase Your Change Management Maturity
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Reports & White Papers
Upping Your Change Engagement Game
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Reports & White Papers
Leading Effective Change: The Roles of Leaders in Change Management
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Case Study
Building a Process Thinking Culture: UPS Case Study
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Infographics
Overcoming the Challenges of Process Management
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Articles
How to Overcome the Barriers in Process Management
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Articles
Understanding Your Change Management Maturity
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Infographics
Change Led by Leadership
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Collections
Overviews from APQC's 2018 Process and Performance Management Conference
Featured Resources
Staff Selections
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Reports & White Papers
2021 Financial Management Priorities and Challenges Survey Summary Report
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Reports & White Papers
Strategic Workforce Planning: Survey Report
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Articles
Look to The Best to Get Back on Track with Supply Chain Planning
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Articles
5 Recommendations for Excellent Content Management Processes
