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Resource Library

APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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    2015 Putting the PCF into Action

    In the first quarter of 2015, APQC surveyed 189 business excellence practitioners to understand why organizations and individuals use its Process Classification Framework ® …