Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
A Smaller IT Headcount is Not Necessarily Better
When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. When it comes to IT, however,…
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When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. When it comes to IT, however,…
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Infographics|
Making Build Vs Buy Talent Decisions
Find out whether organizations today are effective in making build vs buy talent decisions. Learn: • the top criteria they use to make these decisions, • the top…
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Infographics|
Current State of Workforce Planning
This infographic, based on the results of APQC Strategic Workforce Planning Survey, shows how organizations are using technology, data, and analytics in workforce planning…
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Infographics|
Best-in-Class Workforce Planners
This infographic, based on the results of APQC's Strategic Workforce Planning Survey, shows what the top workforce planners do differently than all other organizations. Learn…
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Data and Measures|
The Next 90 Days: Educators' Perspective
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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Data and Measures|
Reactive to Proactive: Knowledge Management in the Next 90 Days
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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Data and Measures|
Reactive to Proactive: Financial Management in the Next 90 Days
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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Data and Measures|
The Next 90 Days: Manufacturing vs Services Industry
This report provides a look at the comparison between manufacturing and services industry participants’ perspectives into impacts on and changes in organizations’ business…
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Data and Measures|
The Next 90 Days: A Comparison by Role
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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Data and Measures|
Reactive to Proactive: Corporate Strategy and the Next 90 Days
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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Data and Measures|
Reactive to Proactive: Process and Performance Management in the Next 90 Days
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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Infographics|
Building Resiliency in a Pandemic
COVID-19 has turned organizations upside down in a few short months. The need for social distancing, the economic impact, and changes in customer needs are driving business…
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Infographics|
From Reactive to Proactive: Surviving the Pandemic
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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This case study explores how Concentra was able to establish the foundation required for sustainable and scalable growth by developing and combining structured and…