Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
KM and Covid-19: Stories from the Front Line
In the crises and chaos of 2020, KM teams have taken on the role of "first responder" to help their organizations adapt. KM has jumped in to close information gaps, solve…
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Knowledge management (KM) professionals are contending with a radical reformation in how their organizations collaborate and share knowledge. KM teams must quickly respond to…
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Presentation Slides|
Think Tank: KM for a More Virtual Workforce
People everywhere are adapting to a “new normal” of all-virtual work. KM has spent decades connecting employees across locations and silos, and now it’s becoming the glue…
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Data and Measures|
Innovation in the Face of Disruption: Manufacturing Sector Report
Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and…
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Data and Measures|
Innovation in the Face of Disruption: Insurance and Financial Services Industries Report
Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and…
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Data and Measures|
Innovation in the Face of Disruption: Healthcare/Pharmaceuticals Sector Report
Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and…
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Data and Measures|
Innovation in the Face of Disruption: Government/Military Industry Report
Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and…
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Data and Measures|
Innovation in the Face of Disruption: Services Industry Report
Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and…
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Data and Measures|
Innovation in the Face of Disruption: Education and Non-Profit Industries Report
Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and…
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Reports & White Papers|
Innovation in the Face of Disruption: 2020 KM Trends Survey Report
Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and…
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Collections|
2019 Knowledge Management Webinars
APQC hosts monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, whereas others feature external thought…
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Presentation Slides|
Delivering KM Value During Crises and Chaos
In today’s organizations, jarring, rapid-fire change is becoming the new normal. This means that KM teams must learn to thrive amidst a barrage of mergers, acquisitions,…
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Webinars & Videos|
Delivering KM Value During Crises and Chaos
In today’s organizations, jarring, rapid-fire change is becoming the new normal. This means that KM teams must learn to thrive amidst a barrage of mergers, acquisitions,…
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Reports & White Papers|
Skills for the Digital Workplace
Digitalization is rapidly transforming the nature of work across industries and in organizations large and small. In this whitepaper, you will learn about the skillsets…