Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Reactive to Proactive: Financial Management in the Next 90 Days
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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This article looks specifically at the intersection between purpose of the organization’s analytics program and the analysis for select business functions. Each page in the…
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Webinars & Videos|
Benchmarking: Basics to Best Practices - Ask APQC's Experts (Recording)
Benchmarking is a vital activity. However, that statement raises the question: “what does benchmarking really mean?” And, "why do companies benchmark and what value do they…
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Case Study|
Canadian Imperial Bank of Commerce Case Study: Using the PCF to Boost Process Map Efficiency
Toronto-based Canadian Imperial Bank of Commerce (CIBC), one of Canada’s largest banks, has a matured process management practice. In fact, prior to adopting APQC’s Banking…
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Presentation Slides|
Experiences in Implementing an Organization-wide Risk Management Repository at Infosys
At APQC's 2015 Process Conference, Ranjana Chauhan and Tushar Joshi, both functioning as group leader, delivery risk management with Infosys, spoke on how they helped create…
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Collections|
Structures for Functional Disciplines: Centralization vs. Decentralization vs. Hybridization
APQC surveyed 324 people in 40 industries about whether their organizations’ disciplines—specifically, business process management, process improvement, quality management,…
Measure Spotlight Results
(1 - 5 of 1092 Results)Number of FTEs that perform the process "establish internal controls, policies, and procedures" per $1 billion revenue
Average cycle time in minutes for the organization to concentrate/physically pool cash and establish a daily cash position
Average cycle time in hours for the organization to concentrate/physically pool cash and establish a daily cash position
Number of FTEs that perform the process group "manage treasury operations" per $1 billion revenue
Total cost of continuing operations as percentage of revenue
